Principal Agency: Kuwait General Administration for Customs (KGAC)

Starting Date: February 2005

Ending Date: Ongoing Project (System went live in February 2005)

Activities

In 2005, the Kuwait General Administration for Customs (KGAC) awarded ICS Group a 25-year Build, Operate and Transfer (BOT) contract to modernize and manage the Kuwait Customs operations.  MicroClear solution was selected to be the underlying technology for the Customs IT solution.

Kuwait Customs required all IT Services (Software, Hardware, infrastructure, network services, security, telecommunications, data center, office automation, implementation, operations, support and training) to be delivered. The IT services provided includes:

a. Network Services

••  Network Design & Planning for LAN and WAN

••  Installation and Optimization of Network Hardware & Software

••  Network Management System

b. Messaging Services

Designing & Implementation

••  Architecture

••  Security

••  Authentication

••  Encryption

••  Interfaces

••  Redundancy

c. Security

••  Strategy Development

••  Policy Definition

••  Technology Profile

••  Risk Profile

••  Technical Security Architecture

••  Telecommunication Services

••  Layout

••  Physical Security

••  SLA

••  Capacity Management

••  Performance and Availability monitoring

••  Technical Support

••  Helpdesk (24 * 7)

••  Change Management

••  Security and Confidentiality

••  Disaster Recovery

e. Desktop & Peripheral Rollout

••  Desktop Rollout

••  Printer rollout

f. Office Automation

••  MS Office setup and rollout

••  Development and deployment of load set configuration

g. Oracle Financial

Implementation and Support of following modules:

••  General Ledger

••  Accounts Receivable

••  Accounts Payable

••  Cash Management

••  Fixed Assets

••  Purchasing

••  Inventory

••  HRMS

h. MicroClear – Customs Solution

Implementation and Support of following functionality for Customs Modernization solution:

••  Declaration

••  Integration with SITA system for air cargo through EDI

••  Inspection

••  Risk Assessment

••  Customs Duty Payment

••  Auction

••  Vehicle Registration

••  Free Zone

••  Statistics

••  Accounting including Customs Revenue

••  Bonded Warehouse Management.

Since the adoption of MicroClear by Kuwait, more than 90% of all customs declarations are cleared electronically and the clearance timeline has shortened from days to a matter of hours.  All of the major freight forwarders and expediters including major airlines and sea-borne carriers use MicroClear. 

Support team provides round the clock (24 * 7 * 365) support for all the system related issues. Our team has vast experience providing such services specifically for Revenue Administrations.

The system supports both English and Arabic.