Our Experience & Capabilities

Kuwait General Administration of Customs Project

Principal Agency:
Start Date:
End Date:

Kuwait General Administration of Customs (KGAC)
February 2005
25 years BOT

In 2005, the Kuwait General Administration of Customs (KGAC) awarded Global Clearinghouse Systems, a joint venture in which Agility/ ICS is the majority shareholder, a 25-year Build, Operate and Transfer (BOT) contract to modernize and manage the Kuwait Customs operations. MicroClear® solution was selected to be the underlying technology for the Customs IT solution.

Since the adoption of MicroClear® by Kuwait Customs, more than 90% of all customs declarations are cleared electronically, and the clearance timeline has been reduced from days to a matter of hours. All the major freight forwarders and expediters, including major airlines and sea-borne carriers use MicroClear®.

Our technical support team provides all year round maintenance of the system tackling any issues the system might encounter. Our team has years of experience mastering such services, especially for Customs Administrations.

This project implemented for KGAC consisted of the full delivery of IT services such as software, hardware, infrastructure, network services, security, telecommunications, data center, office automation, implementation, operations, support and training. This included the Computerization of the Cargo Section (Manifest, Declaration, Inspection, Risk Management and Revenue Collection).

A detailed description of the IT services provided includes:

1. Network Services

  • Network Design & Planning for LAN and WAN
  • Installation and Optimization of Network Hardware & Software
  • Network Management System

2. Messaging Services
Design & Implementation

  • Architecture
  • Security
  • Authentication
  • Encryption
  • Interfaces
  • Redundancy

3. Security

  • Strategy Development
  • Policy Definition
  • Technology Profile
  • Risk Profile
  • Technical Security Architecture

4. Data Center

  • Telecommunication Services
  • Layout
  • Physical Security
  • SLA
  • Capacity Management
  • Performance and Availability monitoring
  • Technical Support
  • Helpdesk (24 / 7)
  • Change Management
  • Security and Confidentiality
  • Disaster Recovery

5. Desktop & Peripheral Rollout

  • Desktop Rollout
  • Printer rollout

6. Office Automation

  • MS Office setup and rollout
  • Development and deployment of load set configuration

7. Oracle Financials
Implementation and Support of the following modules:

  • General Ledger
  • Accounts Receivable
  • Accounts Payable
  • Cash Management
  • Fixed Assets
  • Purchasing
  • Inventory
  • HRMS

8. MicroClear® – Customs Solution
Implementation and Support of the following functionalities for Customs Modernization solution:

  • Cargo
  • Declaration
  • Inspection
  • Exit Gate
  • RILO (Regional Intelligence Liaison Office)
  • Maqasa GCC (Gulf Cooperation Council)
  • Direct Duty Transfer (DDT)
  • Passenger Receipt
  • BWH (Bonded Warehouse)
  • VRS (Vehicle Registration System)
  • Vehicle Authorization
  • Mechanical certificate
  • GCS (Global Clearinghouse Systems)  Receipts
  • Price Valuation
  • Broker Registration
  • Currency Report Form (CRF)
  • Statistical Reports,
  • PDA (Personal Digital Assistant)
  • Admin (Administration) module
  • Revenue Collection
  • Free Zone (FTZ)
  • Integrated Customs Tariff.

MicroClear® for Kuwait customs has been able to maintain 99.9% uptime till date.